Select Uninstall Citrix Workspace App and follow the on-screen instructions. The.dmg file is the file that is downloaded from Citrix when installing Citrix Workspace app for Mac for the first time. If the file is no longer on your computer, download the file again from Citrix Downloads to uninstall the application. If you install a fresh copy of Mac OS High Sierra on a new machine (not upgrade) and try to install NetScaler Gateway plugin for Mac, then you will see a popup indicating that the system extensions signed by 'Citrix Systems Inc.” were blocked. Install the Citrix Receiver Workspace by following these steps: Input your computer user name/password here to approve installation. Do NOT click Add Account, just click continue to finish installation. AHS Citrix Remote Access Client Install on MAC OS Atlantic Health System has implemented new functionality for remote access to your Citrix Portal Applications. This new solution was created for ‘Remote’ access only. This document provides information about how to use Citrix Workspace App to access AHS Citrix Apps from a non-AHS device.
Citrix Workspace For Mac Mojave 10.14
Solution
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
Update to the Latest Receiver Version
- Upgrade to the latest version of Receiver to verify if this resolves the issue.
- If you are using SHA2 certificates then the older version of Receiver does not support these certificate. Refer to CTX200114 - Citrix Receiver Support for SHA-2 to view the Receiver versions which supports SHA-2 certificates.
Citrix Workspace For Macos Mojave
If this does not resolve the issue then proceed to the next section.
For information on Receiver feature updates refer to - Citrix Receiver Feature Matrix.
Missing Root/Intermediate Certificate
This error message suggests that the Mac client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the Secure Gateway/NetScaler Gateway server certificate.
Citrix Workspace For Mac 10.14
Complete the following steps to resolve this issue:
Open the Keychain Access in the Applications > Utilities folder:
Highlight the X509 Anchors Keychain in the menu (you might have to authenticate to do this).
Browse through the Certificate Authorities to find the company that has issued the certificate that is being used by the Secure Gateway/NetScaler Gateway – for this example, Thawte Premium Server CA:
Highlight the certificate and select File > Export from the menu bar:
The default File Format should be Certificate (.cer).
Note: You might need to rename the certificate to a .CRT extension for the client to properly identify the certificate.Save the certificate to the ApplicationsCitrix ICA Clientkeystorecacerts folder (create this folder if it does not exist):
Additional Resources
CTX101990 - Error: 'The server certificate received is not trusted (SSL Error 61)' for Receiver Users
CTX203362 - Error: 'The server certificate received is not trusted (SSL Error 61)' on Receiver for Linux
CTX200836 - Error: 'SSL Error 61: You have not chosen to trust 'Certificate Authority'...' When Launching Apps with Citrix Online Plug-in
Citrix Workspace For Mac Mojave
One of those things that tells you just how seriously Big Business IT, as a whole, takes the Mac. This is not as much a request for advice as a bellyache and thread to share experiences and updates.
For security reasons, my employer does not want us doing work locally on personal machines. So if I'm not using my work-issued laptop I must connect with work applications via Citrix application hosting. I typically spend several hours a day connected to our hosted applications, so how well they work is a big deal.
Citrix has been replacing its old Receiver client, across all platforms, with a new client called Workspace. Among many other changes, Workspace has a brand-new rendering engine. It uses Metal on Mojave, ostensibly to speed up performance. But since before the public release of Mojave there have been near-universal complaints about Workspace's performance on Mojave, confirmed by my personal experience. Hosted apps are often very slow and the client seems to have trouble transmitting some events to the server. This persisted through client versions 1808 and 1809. There is now a pre-release build of 1811 on the (mostly deserted) Citrix Mac support forum, with a claim that it solves the issues. But, at least in my usage, it is only a little bit better.
The solution is to revert to the previous product, Receiver 12.9.1. It occasionally acts odd around the edges, but performance is about as good as you could hope for applications hosted on a resource-starved VM across the internet. But Receiver is 32-bit only, so won't work with macOS 10.15, and also is not guaranteed to work with future versions of the Citrix application hosting platform.
Only Mac users get to live with/work around disabling performance problems in critical enterprise applications for months at a time, without any evident urgency by the vendor to fix them. Sigh.